Terms and Conditions for UK Services

These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, accepting a quotation, or otherwise instructing us to proceed, you agree to be bound by the terms below. Please read them carefully before placing any order. These terms are intended to create a clear, fair, and practical agreement governing the supply of services, so that both parties understand their rights, responsibilities, and limitations. References to we, us, and our mean the service provider, and references to you and your mean the customer or client receiving the service.

Our services may be offered on a one-off basis, as scheduled appointments, or as part of an ongoing service arrangement. The exact scope of work will be described in the quotation, booking confirmation, service specification, or written agreement provided before the service begins. Where there is any difference between these terms and a separate written agreement, the separate written agreement will apply to the extent of that difference. Nothing in these terms affects any rights you may have under applicable UK consumer law that cannot lawfully be excluded or limited.

Booking Process

A booking is only confirmed when we accept it and issue a confirmation by email, text message, or other written communication. Any request you submit is an invitation to treat and does not create a binding contract until we confirm availability and acceptance. We may ask for additional information before accepting a booking, including details about access, site conditions, service requirements, or any special handling needs. Accurate information must be provided at the time of booking, as this helps us assess suitability, timing, and any resources needed.

If the service is time-specific, you agree to ensure that access is available at the agreed time and that the premises or location are ready for the work to begin. Delays caused by missing information, restricted access, unsafe conditions, or failure to prepare the site may result in additional charges or rescheduling. We reserve the right to decline or postpone a booking if we reasonably believe that the requested service cannot be delivered safely, lawfully, or within the agreed parameters.

We may require deposits, identity verification, or pre-authorisation of payment before confirming certain bookings. Where a booking involves multiple visits or staged delivery, each stage may be subject to separate confirmation and performance conditions. You are responsible for reviewing your booking confirmation and notifying us promptly of any error. If you do not raise an issue within a reasonable time, the details in the confirmation will be treated as accurate.

If you request a change to the booked service, we will use reasonable efforts to accommodate it, but any amendment is subject to availability and may affect pricing, timing, and scope. We may update the booking if there are changes in labour, materials, disposal requirements, or travel costs that arise from information not supplied at the time of booking. No work outside the confirmed scope will be carried out without your agreement, unless it is necessary to protect health, safety, or property.

Payments and Charges

Prices will be stated in the quotation or confirmation and, unless agreed otherwise, are shown in pounds sterling and exclusive or inclusive of VAT as indicated. Charges may include labour, materials, call-out fees, administrative costs, equipment hire, disposal fees, parking, or other reasonable expenses related to delivery of the service. Where a quotation is based on assumptions that later prove incorrect, we may adjust the price to reflect the actual circumstances, provided we explain the basis for the adjustment.

You agree to pay all sums due by the due date shown on the invoice or booking confirmation. Unless otherwise agreed in writing, payment is due in full on completion of the service or in advance where specified. If a deposit has been requested, the booking may not be secured until the deposit is received and cleared. Late payments may attract interest and recovery costs to the extent permitted by law. We may also suspend further services, withhold final delivery, or cancel outstanding appointments if payment is overdue.

Any discount, promotion, or special rate will apply only as expressly stated and may be withdrawn where a booking is changed or cancelled contrary to these terms. We may issue interim invoices for staged work, materials purchased in advance, or work performed over an extended period. If payment is made by card, bank transfer, or another electronic method, you are responsible for ensuring the transaction is completed successfully. We are not responsible for bank charges, currency conversion fees, or delays caused by third-party payment providers.

Cancellations, Postponements, and Refunds

Either party may cancel or postpone a booking, subject to the rules below and any additional conditions set out in the confirmation. If you wish to cancel, you must notify us as soon as possible and in writing where reasonably practicable. The amount payable on cancellation may depend on how much notice is given, whether materials have been ordered, and whether work has already begun. Once service delivery has started, you may remain liable for the value of work carried out and for any non-returnable costs we have incurred.

If you cancel with sufficient notice, we may refund all or part of any prepayment, less reasonable administration costs and any expenses already committed. If you cancel at short notice or fail to be present without giving notice, we may charge a cancellation fee that reflects the lost opportunity to provide the service and the resources reserved for your booking. Where the service has been tailored to your requirements or made-to-order materials have been purchased, refunds may be limited or unavailable to the extent permitted by law.

We may cancel or reschedule a booking where necessary due to safety concerns, staff illness, equipment failure, adverse conditions, supply issues, legal restrictions, or events beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative time. If we are unable to provide a suitable alternative, any prepayment for the unperformed portion of the service will normally be refunded, but we will not be liable for indirect loss or inconvenience caused by the cancellation except where required by law.

Liability and Customer Responsibilities

We will provide services with reasonable care and skill. If we fail to do so, you may be entitled to a repeat performance or a price reduction, depending on the circumstances and the remedies available under applicable law. However, our liability is limited to losses that are reasonably foreseeable and directly caused by our breach. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Subject to the paragraph above, we are not liable for loss of profit, loss of business, loss of goodwill, loss of data, or indirect or consequential loss arising from the use of our services. Where your own acts or omissions contribute to a loss, our responsibility may be reduced accordingly. You are responsible for ensuring that the information you give us is complete and correct, that any site or property is safe for the work, and that suitable permissions, consents, or access arrangements are in place before service delivery begins.

We are not responsible for damage caused by hidden defects, pre-existing faults, unsuitable installation conditions, structural weaknesses, or items not disclosed to us before the service starts. You must remove or protect valuables, fragile items, and any personal property that could be affected by the work, unless we have expressly agreed otherwise in writing. Where our staff or contractors are asked to work around furniture, fittings, or equipment, you accept that reasonable movement or disturbance may be required to complete the service safely and effectively.

Waste Regulations and Disposal

Where our services produce waste, debris, packaging, or removed items, the handling and disposal of such materials will be governed by applicable waste regulations and by the agreed scope of service. Unless otherwise stated, we will determine whether materials are collected for reuse, recycling, transfer, or disposal in compliance with relevant UK waste requirements. You must tell us in advance about any waste that may be hazardous, contaminated, restricted, or subject to special handling rules. We may refuse to remove items that cannot be lawfully transported, stored, or disposed of.

You agree not to place in our care any prohibited, dangerous, or undeclared materials. If such items are discovered during service delivery, we may stop the work, isolate the item, and ask for further instructions or specialist support. Any extra costs arising from misdescribed or improperly segregated waste may be charged to you. Ownership of waste transfers only to the extent permitted by law and in accordance with the arrangements agreed for the service; however, you remain responsible for ensuring that the items you ask us to handle can be dealt with lawfully and safely.

If the service includes clearance, removal, or disposal work, you acknowledge that regulatory duties may require separation of certain materials, record keeping, or specific handling methods. We may engage licensed third parties where necessary to complete disposal in accordance with applicable rules. Any dates for removal or collection are estimates unless expressly guaranteed. We will not be liable for delays caused by restrictions on disposal facilities, transport limitations, or compliance checks, provided we act reasonably and in accordance with the law.

General Provisions

These terms may be updated from time to time to reflect changes in law, operational practice, or the nature of our services. The version in force at the time of your booking will normally apply, unless a later change is required by law or expressly agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by either party in enforcing a right will operate as a waiver of that right.

We may assign or subcontract the performance of any part of the service, provided that this does not materially reduce the standard of delivery. You may not transfer your rights or obligations under these terms without our written consent. These terms, together with the booking confirmation and any written specification, form the entire agreement between the parties and supersede prior discussions or representations to the extent permitted by law. Nothing in these terms creates a partnership, joint venture, or employment relationship between us and you.

Governing Law

For clarity, these terms are intended to be fair and proportionate, while giving practical effect to the way UK services are usually booked and delivered. They are written to support transparent service arrangements, clear payment expectations, lawful handling of waste, and sensible limits on liability. If you require a written version for a specific service category, the same framework can be adapted to suit the nature of the work, provided the wording remains consistent with applicable UK law and consumer protection standards.