Terms And Conditions
Queen's Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Queen's Park Carpet Cleaners provides carpet and related cleaning services within its service area in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Company means Queen's Park Carpet Cleaners, the provider of the services.
Services means carpet cleaning and any other cleaning or related services agreed between the Customer and the Company.
Premises means the property or location where the services are to be carried out.
Agreement means the contract between the Customer and the Company for the provision of the services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial carpet cleaning and related cleaning services within its specified service area. The exact services to be provided, such as carpet cleaning, upholstery cleaning, rug cleaning or related tasks, will be confirmed at the time of booking.
The Company will use reasonable care and skill in providing the services and will exercise professional standards appropriate for a carpet cleaning business operating in the United Kingdom.
3. Booking Process
Bookings for services may be made by the Customer through the Company’s accepted communication channels. The Customer must provide accurate and complete information about the Premises, including access details, parking availability, the type and condition of the carpets or other items to be cleaned, and any relevant issues such as existing damage, stains or delicate materials.
All bookings are subject to availability. The Company reserves the right to refuse any booking request at its discretion. A booking will be considered accepted only when the Company confirms the appointment date, time, scope of work and any applicable charges.
The Customer is responsible for ensuring that an authorised person is present at the Premises at the agreed time to provide access and to discuss any specific requirements with the cleaning operative. Failure to provide access may result in a cancellation fee as set out in these Terms and Conditions.
4. Pre-Service Requirements
The Customer must ensure that the Premises are safe and that there is clear access to the areas to be cleaned. Small items, breakables and personal belongings should be removed from the floor and any furniture that may obstruct the cleaning process should be moved where reasonably possible before the service begins.
The Company may decline to move heavy, fragile or valuable items such as large wardrobes, pianos, expensive electronics or antiques. If the Customer requests that such items be moved, this will be at the Customer’s risk and may be subject to additional charges.
The Customer must inform the Company in advance of any known hazards at the Premises, including loose floor coverings, trip hazards, structural issues, infestation, unsafe electrical fittings or any other conditions that could affect the safety of the cleaning operatives.
5. Pricing and Quotations
Prices for services may be provided as a fixed quote per job, a price per room or area, or on another agreed basis. All prices are provided in pounds sterling. Quotations are based on the information supplied by the Customer and on typical use and condition of carpets and other items.
The Company reserves the right to amend the quoted price if the information provided by the Customer is inaccurate or incomplete, or if the condition or size of the area to be cleaned is significantly different from that described. Any revised price will be communicated to the Customer before services commence, and the Customer will have the option to accept the revised price or cancel the service.
Unless stated otherwise, quoted prices do not include tasks beyond standard cleaning, such as extensive stain removal, treatment of hazardous materials or cleaning of areas that are excessively soiled. Additional charges may apply for such work, subject to the Customer’s prior agreement.
6. Payments
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the services. Payment methods accepted by the Company will be communicated to the Customer but will always comply with relevant UK laws and regulations.
Where payment is not made in advance, the Customer must pay the full amount due immediately on completion of the services, unless alternative credit terms have been agreed in writing. For commercial Customers with agreed credit terms, invoices are payable within the timescale specified on the invoice.
If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate allowable under UK law until the balance is paid in full. The Company may also suspend further services until all overdue amounts are settled.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing notice to the Company. The minimum notice period for cancellations or changes will be indicated at the time of booking. Where reasonable notice is not given, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted service price.
If the Customer fails to provide access to the Premises at the agreed time, or if the Premises are not in a suitable condition for the services to be carried out safely, the Company may treat this as a late cancellation and charge the applicable fee.
The Company may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, vehicle breakdown, severe weather, equipment failure or other events that make it impractical or unsafe to attend the Premises. In such cases, the Company will offer an alternative appointment as soon as reasonably possible. The Company will not be liable for any loss or damage arising from such cancellation or rescheduling, beyond refunding any pre-paid amounts for services not provided.
8. Customer Obligations
The Customer must ensure that the Premises are accessible at the agreed time and that there is a suitable supply of electricity and, where relevant, water for the duration of the visit. The Customer must not ask the cleaning operatives to engage in any work that falls outside the agreed scope of the services or that may jeopardise their safety.
The Customer must supervise children and pets during the cleaning visit and keep them away from equipment, cleaning solutions and wet floors. The Customer is responsible for any damage caused to the Company’s equipment by pets, children or any other person present at the Premises, other than the Company’s staff.
The Customer must provide accurate information regarding any allergies or sensitivities to cleaning products. The Company will take reasonable care to accommodate such requests by using appropriate products where possible.
9. Service Standards and Limitations
The Company will use appropriate cleaning methods and products for the type of carpets and surfaces being treated. However, complete stain removal or restoration to an original condition cannot be guaranteed, particularly where stains are old, set-in, or involve substances that permanently damage fibres or dyes.
Drying times for carpets, rugs and upholstery will vary depending on material, ventilation and weather conditions. Any estimated drying times given by the Company are approximate and not guaranteed.
The Company may decline to clean items that are heavily damaged, excessively worn or unsuitable for the proposed cleaning method. In such cases, the Customer will be advised before any work is carried out.
10. Damage and Liability
The Company will exercise reasonable care when carrying out the services. If damage is caused to the Customer’s property as a direct result of negligence by the Company, the Company will, at its option, repair the damage, arrange for a third party to repair it, or compensate the Customer for the reasonable cost of repair, subject to the limitations below.
The Company’s total liability in respect of any loss or damage arising out of or in connection with the services shall be limited to the total price paid or payable for the specific visit during which the incident occurred, except where such limitation is not permitted by law.
The Company will not be liable for any pre-existing damage, wear, staining or discolouration, or for damage arising from inherent defects in the materials being cleaned, including but not limited to shrinkage of carpets or fabrics that occurs as a result of cleaning processes properly carried out in accordance with industry standards.
The Company does not accept liability for any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, whether arising in contract, tort or otherwise, save as required by applicable UK law.
Nothing in these Terms and Conditions will limit or exclude the Company’s liability for death or personal injury caused by its negligence or for any other liability which cannot legally be limited or excluded.
11. Complaints and Claims
If the Customer is dissatisfied with any aspect of the services, the Customer must notify the Company as soon as reasonably practicable, ideally within 24 hours of completion. The Company will investigate the complaint and may arrange a re-visit to inspect the work and, where appropriate, attempt to rectify any issues.
Any claim for loss or damage must be reported to the Company without undue delay and in any event within a reasonable period after the Customer became aware of the issue. The Customer should provide photographs or other evidence where possible to help the Company assess the claim.
Failure to notify the Company promptly may affect the Company’s ability to investigate and may reduce or extinguish any liability the Company may have in relation to the complaint or claim.
12. Waste Handling and Environmental Regulations
The Company will comply with applicable UK legislation and local requirements relating to waste management and environmental protection. Any waste generated as part of the services, such as extracted soiling and used containers, will be handled and disposed of in a lawful and responsible manner.
The Customer is responsible for any household or commercial waste at the Premises that is not generated by the Company’s activities. The Company does not provide general waste removal services unless expressly agreed as part of the service scope. The Customer must not require the Company to dispose of hazardous or prohibited materials through normal cleaning processes.
Where required for certain types of waste or cleaning residues, the Company will follow appropriate procedures to minimise environmental impact and will cooperate with local regulations applicable in the service area.
13. Health and Safety
The Company will operate in accordance with relevant health and safety laws and industry guidelines in the United Kingdom. Cleaning operatives are required to follow safe working practices, including the correct use of equipment and handling of cleaning chemicals.
The Customer must not request or insist on any action that would breach health and safety rules or present an unacceptable risk to the cleaning operatives or to others present at the Premises. If the Company considers that the Premises present a serious health or safety risk, it may suspend or cancel the services without liability, subject to reasonable discussion with the Customer.
14. Insurance
The Company maintains appropriate insurance cover for its operations, including public liability insurance in line with common standards for cleaning businesses in the United Kingdom. Evidence of insurance can be provided upon reasonable request by the Customer.
Insurance cover is subject to the terms, conditions, exclusions and limits of the relevant policies, and any compensation for valid claims may be paid directly by the insurer in accordance with those policies.
15. Data Protection and Privacy
The Company will collect and process personal data about the Customer only to the extent necessary to manage bookings, provide the services and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will take reasonable steps to keep Customer information secure and will not sell or share personal data with third parties for marketing purposes without the Customer’s consent, except where required by law or where necessary to deliver the services, such as using trusted subcontractors.
16. Force Majeure
The Company will not be in breach of this Agreement or liable for any delay or failure to perform any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, without limitation, extreme weather, natural disasters, acts of terrorism, pandemics, labour disputes, utility failures or government restrictions.
Where a force majeure event occurs, the Company will inform the Customer as soon as reasonably practicable and will seek to resume services as soon as it is safe and practical to do so.
17. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way the Company operates its services. The updated Terms and Conditions will apply to all new bookings made after the date on which the revised version is issued.
For existing confirmed bookings, the version of the Terms and Conditions in place at the time of booking will normally apply, unless a change is required by law or by a regulatory authority.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services, whether in contract, tort or otherwise.
19. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking or service specification provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the services. No other terms, whether implied by trade, custom, practice or course of dealing, shall form part of this Agreement unless expressly agreed in writing.
