Privacy Policy
Queen's Park Carpet Cleaners Privacy Policy
This Privacy Policy explains how Queen's Park Carpet Cleaners collects, uses, stores, and protects personal data about its customers and prospective customers in the area it serves. It is designed to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation, where applicable, as well as relevant data protection laws. This Privacy Policy applies to all Queen's Park Carpet Cleaners customers and prospective customers in our service area.
Who We Are
Queen's Park Carpet Cleaners is a carpet and upholstery cleaning service provider operating in the local area. For the purposes of data protection law, Queen's Park Carpet Cleaners is the data controller in respect of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details, such as your name, address, and any other relevant contact details you choose to provide when you contact us, request a quote, or make a booking.
Service and booking information, such as details about your property or premises needed to perform cleaning services, access instructions you choose to provide, details of services requested, dates and times of bookings, and information about any special requirements.
Payment and billing information, such as billing address and payment-related information necessary to process your payment. Card or bank details may be processed by our chosen payment processors acting as independent controllers or processors, and we do not store full card details.
Communication records, such as emails or other messages you send us, and records of communications relating to customer service, complaints, or feedback.
Technical and usage information, such as limited technical information that may be collected when you visit our online pages, including device type or anonymised analytics data. Where collected, this is only used to understand how people access our services and to improve them.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, in person, or through other communication methods, when you request a quote, make a booking, or use our services. We may also collect personal data when you respond to our advertising or provide feedback on our services.
In some cases, we may receive your details from third parties, for example if someone books a service on your behalf or refers you to us. In such cases, we will treat that information in accordance with this Privacy Policy.
Lawful Basis for Processing
We will only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including handling bookings, providing cleaning services, issuing invoices, and communicating with you about your appointments and payments.
Legal obligation. We may process certain personal data to comply with legal and regulatory obligations, such as record keeping and accounting requirements or obligations relating to tax and insurance.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests or those of a third party, provided these interests are not overridden by your rights and interests. This includes managing our business, improving our services, responding to enquiries, collecting debts, and maintaining appropriate records.
Consent. In limited circumstances, we may rely on your consent to process personal data, for example for certain marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do so at the time consent is obtained.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including processing bookings, confirming appointments, carrying out cleaning services, and handling any follow-up arrangements.
To communicate with you about your enquiries, bookings, and payments, including sending confirmations, reminders, and updates about the services you have requested.
To manage our relationship with you, including responding to questions, comments, or complaints, collecting feedback, and handling any disputes.
To manage our business operations, including maintaining internal records, preparing invoices, managing accounts, and analysing how our services are used so that we can improve them.
To comply with legal and regulatory obligations, including financial record keeping and responding to lawful requests from public authorities, where applicable.
To send you information about our services that may be of interest to you, where we are permitted to do so by law or where you have given your consent. You can opt out of marketing communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties may act as data processors or as separate data controllers.
Examples of data processors and service providers we may use include:
Payment processing providers, who process payments securely on our behalf.
IT and hosting providers, who support the operation, security, and maintenance of our systems and data storage.
Professional advisers, such as accountants, where needed for business administration and legal or financial obligations.
Where we use data processors, we require them to process personal data only in accordance with our instructions, to protect the confidentiality and security of the data, and to comply with data protection law.
We may also share personal data with public authorities, regulators, or law enforcement agencies where required by law or where necessary to protect our rights or the rights of others.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection law. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of protection.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In general, we will retain customer records for a period that allows us to manage bookings, handle any complaints or disputes, meet our financial record-keeping obligations, and demonstrate that we have complied with our legal obligations. When personal data is no longer needed, we will take steps to delete or anonymise it securely.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures may include restricted access to systems, secure storage methods, and regular review of our security practices. While we strive to protect your personal data, no system can be guaranteed as completely secure.
Your Data Protection Rights
You have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions. They include:
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have an absolute right to object to the use of your personal data for direct marketing.
Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
How To Exercise Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our usual customer correspondence or on our service materials. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we have used your personal data. We would, however, appreciate the chance to address your concerns before you approach a supervisory authority, so we encourage you to contact us first.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect from the date the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect and use personal data.
